Payment made online by clients is only refundable under conditions.
Payment made by mistake against a wrong account.
Payment made by mistake against a wrong plan id.
Payment error occurred during payment procedure and payment transferred in Sea TV Network Limited
To avail refund function an email is to be generated towards firstname.lastname@example.org
Refund, If applicable will be processed within 30 working days from the date of email via same source.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on email@example.com or posting us a message. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – Recharge value, Transaction date and Order Number ( ) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email